I’m not sure whether to provide a structured reference or a free-text message, and I want the system to prevent me from entering both.

This feature ensures you can choose either a structured reference or a free-text message, but not both at the same time. It prevents ambiguous submissions and helps keep your input clear and consistent.

This feature enforces a single, unambiguous way to provide information by allowing you to submit either a structured reference or a free-text message, but not both. Its purpose is to reduce confusion about what the system should prioritize when processing your input. When you start entering a structured reference, the system prevents adding a free-text message in the same submission. Likewise, if you begin composing a free-text message, the structured reference option is blocked or cleared to avoid mixed input. This guidance helps you make an explicit choice about how you want to communicate your request or context. By preventing dual entry, the system reduces errors caused by conflicting details across formats. It also improves consistency for downstream handling, since the input arrives in one predictable form. This is useful when the structured reference is needed for precision, such as linking to a specific record or predefined item. It is also useful when free-text is more appropriate, such as explaining a nuanced situation that does not fit a predefined structure. Overall, the feature improves clarity, reduces back-and-forth, and ensures the system receives a single source of truth per submission.